Technology That Keeps Laundry Running
LaundryZiva combines approved machines, IoT technology, digital payments, AI agents, and 24/7 support into one connected operating ecosystem.
Intelligent Monitoring
AI Operations Agent
AI agents continuously analyze machine and platform information to prevent downtime before it impacts users.
- Detect abnormal conditions and identify likely causes
- Analyze error patterns and track recurring problems
- Attempt supported remote recovery and verify success
- Escalate unresolved issues automatically
- Provide diagnostic information to support teams
Support Escalation Flow
AI Detects Problem
AI Diagnosis
Remote Recovery Attempt
24/7 Support
Remote troubleshooting.
Technician Assigned
If physical repair needed.
Machine Back Online
AI monitoring resumes.
Digital Payments
From Machine Selection to Payment Confirmation
Select Machine
Customer picks an available machine.
Confirm Amount
Cycle price shown before paying.
Pay via UPI
Secure checkout, no cash handling.
Gateway Confirms
Payment verified securely.
Machine Starts
Cycle begins automatically.
Payments Powered By
24/7 Customer Support
Continuous support for customers and operators when they face:
- Machine usage problems & Payment-related issues
- Machine availability & Connectivity problems
- Machine faults & Platform-related issues
Technician Service
When physical intervention is necessary, a technician can be assigned to:
- Inspect, diagnose, and perform required repairs
- Replace supported components and test operation
- Reconnect the machine to the platform and confirm it's online