Refund Policy

1. No Cancellations After Start

Once a wash or dry cycle has been successfully initiated and the machine has locked, the service is considered delivered. We do not offer refunds or cancellations for cycles that have already begun, regardless of whether you loaded clothes into the machine.

2. Failed Transactions (Money Deducted, Cycle Not Started)

In rare instances, your UPI app may deduct money from your account, but the machine fails to start the cycle due to a network error. In these cases, the transaction will automatically be reconciled by our payment gateway.

If the money is not automatically refunded to your original bank account within 3-5 business days, please contact our support team at support@laundryziva.com with your transaction ID.

3. Machine Malfunction

If a machine malfunctions midway through a paid cycle (e.g., power loss without resumption, mechanical failure), please report the issue to the facility manager or contact our support team immediately. Upon verification, we will issue a full refund for that specific cycle.

4. Processing Time

Approved refunds will be processed and credited back to the original source of payment within 5-7 working days, depending on your bank's processing times.