How It Works

From Requirement to Fully Supported Smart Laundry

Step 1

Share your location, number of users, available space, expected usage, and business requirements.

Step 2

We determine the appropriate machine quantity, capacity, technology, and configuration.

Step 3

LaundryZiva supplies washing machines and dryers selected for compatibility with our platform.

Step 4

Machines, IoT controllers, connectivity, digital payments, and cloud software are installed and commissioned.

Step 5

Customers select an available machine and make a digital payment securely.

Step 6

AI continuously monitors machine status, usage, connectivity, transactions, alerts, and conditions.

Step 7

When a problem occurs, AI agents identify the likely issue and attempt remote recovery actions.

Step 8

If the issue cannot be resolved automatically, LaundryZiva support assists the customer or operator.

Step 9

For issues requiring physical repair, LaundryZiva coordinates a prompt technician visit.

Step 10

The technician diagnoses and repairs the machine so it can return to service quickly.

Step 11

Once the machine is online, intelligent monitoring resumes automatically.

Step 12

Usage, downtime, and transaction information are analyzed to identify opportunities.

Final Step

Customer payments are distributed seamlessly according to the agreed commercial model.